Omnichannel Contact Center Solution
Daktela's omnichannel contact center solution, also known as iPECS Connect, is a comprehensive, cloud-based platform designed to streamline customer interactions across various channels, including voice, email, SMS, web chat, and social media. It offers advanced features like intelligent call routing, real-time monitoring, customizable reporting, and integrated CRM capabilities. With AI-powered tools such as chatbots and voicebots, Daktela automates routine tasks, enhancing agent efficiency. The platform's flexibility allows businesses to tailor modules to their needs, ensuring scalable and efficient customer service operations.
Fully Integrated with iPECS
The powerful iPECS Connect omnichannel contact center solution is fully integrated with iPECS Unified Communications platforms, delivering a truly cohesive experience across all channels.
Stay connected on the move with the iPECS Connect mobile app, ensuring your agents are always reachable. Anytime. Anywhere.
Prefer a desk phone? No problem. iPECS Connect works effortlessly across all your devices: desktop, browser, mobile, or SIP phone.
No matter how you work, iPECS Connect adapts to you.
Total Control on One Powerful Platform
Calls
Inbound and outbound calls.
Social Media
Manage all major social media channels.
Webchat
Customizable website chat window.
SMS
Reach your customers via SMS.
Realtime Insights
Keep track of your contact center. Monitor & manage agent and call status.
Helpdesk
Comprehensive suite of advanced helpdesk features & capabilities.
Reporting & Analytics
Measure what matters to you. Customizable reports to measure performance metrics.
Integrations
Open API integration, allowing you to connect your PBX, CRM, Email, MS Teams, Ticketing system, etc.