Omnichannel Contact Center Solution

​Daktela's omnichannel contact center solution is a comprehensive, cloud-based platform designed to streamline customer interactions across various channels, including voice, email, SMS, web chat, and social media. It offers advanced features like intelligent call routing, real-time monitoring, customizable reporting, and integrated CRM capabilities. With AI-powered tools such as chatbots and voicebots, Daktela automates routine tasks, enhancing agent efficiency. The platform's flexibility allows businesses to tailor modules to their needs, ensuring scalable and efficient customer service operations.

Total Control on One Powerful Platform

Calls

Inbound and outbound calls.

Social Media

Manage all major social media channels.

Webchat

Customizable website chat window.

SMS

Reach your customers via SMS.

Realtime Insights

Keep track of your contact center. Monitor & manage agent and call status.

Helpdesk

Comprehensive suite of advanced helpdesk features & capabilities.

Reporting & Analytics

Measure what matters to you. Customizable reports to measure performance metrics.

Integrations

Open API integration, allowing you to connect your PBX, CRM, Email, MS Teams, Ticketing system, etc.

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