Description

The purpose of this course is to prepare sales and pre-sales persons within the organization to handle the core products of Ericsson portfolio with regard to configuration, pricing and solutions offering.

Target audience

Resellers’ sales and pre-sales personnel.

Learning objectives

Main learning objectives

The students shall – after the course – have the skills and knowledge to do system configuration, pricing, tender support and offer solutions for Ericsson customers.

The course content in more detail:

Part One: Introduction to Pocket Solvit: “startup session”

Using Pocket Solvit.

Pocket Solvit Installation & Updates.

Part Two:  MD110 & Applications (2 Days)

MD110  IP-Enabled PBX:

Capacity, Models, and basic components.

Distributed architecture in software & hardware.

Redundancy.

Flexible connectivity (networks side/user side).

User features and mobility.

Voice Mail and Unified Messaging solutions (built-in and external).

IP based solutions, why IP-enabled PABX?

Power equipments.

SMDR and billing applications.

A portfolio of innovative devices.

System expansion.

System upgrade.

Licensing architecture.

Applications

MD110 Call Center (ACD, CCM, and CCA).

MD110 DNA Application (OWS, DMG, PMG, EMG, and EVM).

One Box for MD110 (Features and configurations).

Hospitality application and MD110 integration with Daivox.

Solidus eCare  Multi-Media Contact Centre

System architecture, configuration, and capacities.
Open Application Server.

Media Termination.

Solidus eCare™ application suite (Management, Self-Service, Agents).

Business applications.

Scenarios & Solution Tools.

Part Three: BusinessPhone & Applications (1 Day)

BusinessPhone PABX

(Models, capacities, features, and configurations).

Modularity.

VMU

ACD for BP.

IP-Telephony Solutions.

Networking.

SMDR and billing applications.

System Options.

Software-based Licensing.

How to upgrade.

Global Packages.

Applications for BusinessPhone

IAS (Integrated Application Server).

BP Call Center (CCS and CCA).

Backstage and Unified Messaging.

Operator Suite.

Hospitality Application.

Business Phone Management Suit

Duration

3 days.

 Required pre-knowledge

Course attendees are required to fulfill the following requirements:

The students must complete the following courses on Ericsson Education Site "WEB Learn" prior to attending the course.

  MD110 BC12 Sales                                           LZU 102 1266

  BusinessPhone 7.0 Sales                                   LZU 102 1256

  D.N.A. 5.2 Sales                                              LZU 102 1350

  Solidus eCare 4.1 Sales                                     LZU 102 1328

       For more details please contact us at tcc@tawasolnet.com